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Privacy Policy


At Lancing Double Glazing, we're committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this document occasionally to ensure that you're happy with any changes. By using our services, you're agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent to the company email or by writing to Lancing Double Glazing, 3 Sompting Road, lancing, West Sussex, BN15 9HW.

Who are we?

Lancing Double Glazing Ltd. We manufacture, import, supply and install high quality Upvc and aluminium products. We also have a building division, to which we supply and carry out many aspects of building works.

How do we collect information from you?

We obtain information about you when you use our services. For example, when you contact us for company or product information:-

  • Via our website
  • Over the phone
  • By Email
  • Face to Face
  • In writing
  • Via cookies (see below for further information on cookies)
  • Costings

What type of information is collected from you?

The personal information we collect might include your name, address, email address and IP address.

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about products, services, company activities, promotions of our associated companies goods and services;
  • process a grant or job application.
  • Pass onto our sub contractors at your request for additional works
  • Passed onto third parties for the purpose of fulfilling the requirements of the competent person scheme for self-certification under the building regulations.
  • Passed onto third parties for insurance and guarantee purposes.
  • We will pass sub contractor details onto the customer as a recommendation.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example product guarantees/warranties). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. This information is kept after your guarantee period in order to provide you with any further assistance needed after your guarantee period ends to help us provide you with the same level of service.

Our pledge:

  • We will always listen to you and respect your wishes
  • We won’t use your personal information in any way you wouldn’t expect
  • We will only keep information that we need to fulfil a contract or service.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you (for example delivery of products or for the purposes of fulfilling the requirements of the Competent Person Scheme for self-certification under the Building Regulations). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

Please be reassured that we will not release your information to any other third parties unless we are required to do so by law, for example, to assist by a court order or for the purposes of prevention of fraud or other crime. We may use your data, in the course of our business, for the prevention and detection of fraud. Where we suspect fraud, this may entail:

          • Sharing your data with public bodies including the Police.

• Undertaking fraud searches. • Checking your data against fraud prevention databases.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet your needs. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers.

Your choices

You have the freedom to choose how we use your personal information. Under the General Data Protection Regulations (GDPR) 2018, you are entitled to the following:

  • The right to access your personal information;
  • The right to have your personal information that we no longer need erased from our records;
  • The right to have inaccurate personal information amended;
  • The right to ask us to stop using your information in certain situations
  • The right to object to your personal information being used for marketing.
  • A right to have a copy of your personal information provided for re-use in another service

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can write or email us at or to Lancing Double Glazing, 3 Sompting Road, lancing, West Sussex, BN15 9HW.

We will contact you for marketing purposes by email, phone or text message unless you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or by writing to Lancing Double Glazing, 3 Sompting Road, lancing, West Sussex, BN15 9HW.

How you can access and update your information

You have the right to ask for a copy of the information Lancing Double Glazing hold about you.

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: or by writing to Lancing Double Glazing, 3 Sompting Road, lancing, West Sussex, BN15 9HW.

Security precautions in place to protect the loss, misuse or alteration of your information

We do not store any credit or debit card details.

Your personal details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, the Lancing Double Glazing website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording

The information collected on our website is used to improve our website usability and is stored and used for aggregated and statistical reporting.


To use your personal information in the ways described, Lancing Double Glazing relies on the following legal reasons:

  • Consent – Consent has been given to receive communications from us.
  • Contract – By entering into a contract with us, it is necessary to use your information, or to take specific steps before entering the contract.
  • Legitimate Interest – We believe there is a legitimate reason to use your personal information in order to communicate with you. We will always show consideration for your rights when using your personal information for this purpose.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

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